Return & Refund Policy
1. Can I return furniture and other large items at your store?
Most of our items are custom made to order. We do not accept any returns and all items are final sale. Come visit our studio in ahmedabad to be assured of our great quality furniture before you shop with us online. You can also pre-order fabric samples online to select your upholstery fabrics.
Most of our items are custom made to order. We do not accept any returns and all items are final sale. Come visit our studio in ahmedabad to be assured of our great quality furniture before you shop with us online. You can also pre-order fabric samples online to select your upholstery fabrics.
2. My order arrived damaged/defective, I want to have it repaired, what is the process?
If your order arrives damaged during transit, report it immediately upon delivery. Once an item is signed for at delivery, it cannot be replaced.
If your order arrives damaged during transit, report it immediately upon delivery. Once an item is signed for at delivery, it cannot be replaced.
3. Can I return a textile product?
Our textiles go through a thorough quality check and we only put out the best quality products. As we work with weavers and other crafts people and use natural materials slight irregularities and variations in the weave or print are normal. We do not accept any returns and all items are final sale.
Our textiles go through a thorough quality check and we only put out the best quality products. As we work with weavers and other crafts people and use natural materials slight irregularities and variations in the weave or print are normal. We do not accept any returns and all items are final sale.
4. My order arrived damaged/defective, I want to have it repaired, what is the process?
We are really sorry if your product arrived damaged. Please send across images and order details to connect@thisandthat.in so we can respond to your complaint better.
We are really sorry if your product arrived damaged. Please send across images and order details to connect@thisandthat.in so we can respond to your complaint better.
