Refund policy

This policy outlines the return, refund, and damage resolution processes for Meraki Arts. Because every piece of furniture is handcrafted to order, all sales are final.

Made-to-Order Commitment Every item at Meraki Arts is manufactured specifically for you upon order placement. Because our solid wood furniture is bespoke and crafted to exact specifications, we do not accept returns, exchanges, or offer refunds for buyer's remorse, incorrect wood finish expectations, or spatial miscalculations. Please thoroughly review all product dimensions and clearances prior to purchasing.

Order Cancellations

• Orders can be canceled or modified for a full refund within 24 hours of placement.

• Once the 24-hour window passes, the timber is allocated and production begins, making the order final and non-refundable.

Damaged or Defective Item Resolution While our furniture is securely packaged for transit, damages can occasionally occur. If your item arrives damaged:

• Notify our support team within 48 hours of delivery.

• Provide clear, high-resolution photographs of the damaged item, the specific defect, and all original exterior packaging.

• Depending on the severity of the transit damage, we will arrange for a professional local repair, supply replacement components, or issue a complete replacement at our discretion.

Natural Wood Variations Our furniture is handcrafted from premium solid hardwoods including Teak, Mango, and Oak.

• Variations in wood grain patterns, color tones, knots, and organic textural characteristics are natural hallmarks of authentic timber, not manufacturing flaws.

• Slight seasonal expansion or contraction of solid wood is a normal environmental response.

• These natural material occurrences do not qualify as structural defects and are not eligible for refunds or replacements.

If you require further clarification on specific dimensions, material care, or access requirements before finalizing your purchase, please reach out to our design team.